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CNBC-TV18 features Sriharsha KV on AI’s impact on seamless customer experience

Sriharsha KV, Executive Director at TH Global Capital, shares his perspective on how AI is revolutionizing customer experience (CX) by enabling seamless, personalized, and predictive interactions.

In this article Sriharsha highlights the risks businesses face if they fail to embrace this shift. With generative AI set to transform customer support, intelligent content coordination driving hyper-personalization, and customer productivity emerging as the new CX benchmark—this is a must-read for anyone looking to stay ahead.

Read more here

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